Chinese Email Handling Facilities

Advantages of having Chinese Email Handling Facilities

We ensure that emails from buyers in China are replied to, in Chinese, within 2 hours. In fact our China Call Centre aims to respond to 90% of all emails from Chinese customers within one hour. The reason for this is because our China Customer Support Centre is based in China, so our Customer Service team are able to operate at the same time of day as your Chinese customers. This provides your company with an efficient response service to its customers in China.

Benefits of having Chinese Email Handling Facilities include:

Increased Convenience for your Customers in China – Your customers in China can email, in Chinese, and expect to receive an email reply, in Chinese, during the working day

Enhanced China Customer Support – Using our Chinese Email Service helps you to close more sales as Chinese Shoppers can receive answers to their email questions before they buy a product.

Cost Effective Solution – Our China based team are able to deal with all enquiries from your customers in China and in turn communicate with you in English. So you do not need to hire your own dedicated Chinese Customer Speaking Support team.

Increased Upselling Prospects – Our China team using  pre-defined email replies, which have been set up by you, are able to highlight to Chinese buyers who send in emails other associated products which your company offers.

Translated Email Replies – For more specific email responses from a Chinese customer which requires a tailored response, you can write the email in English, we can then translate it into Chinese and issue it to the Chinese customer.

Price

Call us today for a price

Contact

Contact Person: Aidan Conaty

Email: sales@goodada.com

Phone:(Europe/ Rest of the World) +353 1 885 3919 ; (UK) +44.020.3287.2990 ; (North America) +1.518.290.6604